Case Teaching Package
A case teaching package is available for this case. It includes strategies for case presentation, assignment questions, solutions to the assignment questions in the case, and suggestions for the most effective ways to work this case into your course.

Length
This case is 6 pages in length, and its case teaching package is 18 pages.

Abstract
This case describes the difficulties and resistance encountered in the execution of a grant-funded transportation brokerage service for HIV-affected individuals in the seventeen New York counties which comprise the Northeast New York (NENY) region. The company hired to implement the brokerage service (Statewide Ambulette Service, Inc.) is confronted with several strategy implementation issues dealing with organizational structure, culture, and operating systems.

The case directs students, through the character of Herbert Glosterman (the Brokerage Service Program Director and grant writer), to analyze the internal operations of Statewide as well as the implementation issues connected to the new program. The case also indirectly focuses upon some of the problems that organizations may encounter when trying to implement a government grant, and, to some extent, what transpires when an organization diversifies its operation into a related field.

This case was written primarily for undergraduates and graduates taking the Business Policy/Strategic Management course, although the case could also be utilized in advanced undergraduate and graduate classes dealing with organizational theory/design, small business management, and entrepreneurship. As an integrative case, students will need to have a background in all of the major functional areas of business, including operations management, human resource management, organizational development, marketing, management information systems, accounting, and finance.

Study Questions

1. What are the specific implementation issues in this case dealing with organizational structure, culture, and procedures?
2. Given the specific issues cited in Question 1, what recommendations would you have for Statewide in terms of implementing the brokerage service?
3. Given your answer to Question 2, develop an implementation plan for the brokerage service.

The downloadable file for this case is in Microsoft® Word 97 for Windows®.

If you do not have Microsoft Word, you can download the free Microsoft® Word Viewer 97 right here:   For Windows 3.x   For Windows 95

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